| 000 | 01024cam a2200229ua 4500 | ||
|---|---|---|---|
| 008 | 120420s2009 nyu b 001 0 eng | ||
| 020 | _a9780415458535 (hardcover) | ||
| 020 | _a9780203887707 (e-book) | ||
| 082 |
_a658 _bEDV |
||
| 245 |
_aValues-based service for sustainable business : _blessons from IKEA / _cBo Edvardsson and Bo Enquist. |
||
| 260 |
_aNew York : _bRoutledge, _cc2009. |
||
| 300 | _ap. cm. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aIntroduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business. | ||
| 610 | _aIkea (Firm) | ||
| 650 | _aService industries. | ||
| 650 |
_aCustomer services _xManagement. |
||
| 650 | _aSustainable development. | ||
| 700 |
_aEnquist, Bo. _d1952- |
||
| 856 | _uhttp://www.loc.gov/catdir/toc/ecip0818/2008021245.html | ||
| 942 | _cBK | ||
| 999 |
_c4667 _d4667 |
||