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Emotional labor and crisis response : working on the razor`s edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.

By: Contributor(s): Material type: TextTextPublication details: Armonk, N.Y. : M.E. Sharpe, c2012.Edition: 1st edDescription: xvii, 173 p. ; 24 cmISBN:
  • 9780765625182 (hardcover : alk. paper)
  • 0765625180 (hardcover : alk. paper)
Subject(s): DDC classification:
  • 363.340681 MAS
LOC classification:
  • HD5713.6.U54 M37 2012
Contents:
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Central Library General Section 363.340681 MAS (Browse shelf(Opens below)) Available 017124

Includes bibliographical references and index.

Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.

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