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1.
Shaping the Future by Peter Hernon by
Material type: Text Text; Audience: General;
Language: English
Publication details: Colorado Libraries Unlimited 2010
Availability: Items available for loan: Central Library (1)Call number: 025.109 HER.

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2.
Assessing service quality. satisfying the expectations of library customers. Hernon, Peter by
Edition: 3rd ed. :
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London. Facet. 2015
Availability: Items available for loan: Central Library (1)Call number: 025.5 HER.
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