Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Central Library General Section | 363.340681 MAS (Browse shelf(Opens below)) | Available | 017124 |
Includes bibliographical references and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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