TY  - BOOK
AU  - Dubois, Vincent,
TI  - The bureaucrat and the poor: encounters in French welfare offices 
SN  - 9781409402893 (hardback : alk. paper)
AV  - HV265 .D813 2010
PY  - 2010///
CY  - Burlington, VT
PB  - Ashgate
KW  - Public welfare
KW  - France
KW  - Human services
KW  - Social policy
KW  - 1995-
N1  - Includes bibliographical references (p. 195-199) and indexes; The public -- Organising face-to-face encounters -- An unequal relationship -- Administrative exchanges, normative exchanges -- The post and the role of the agent -- On becoming an agent -- The agents as individuals -- Facing misery -- Managing social inequality -- The agent`s separate identities -- Flaws in the system -- Putting up with the institution -- The return of the repressed individual -- Adapting the institution
ER  -