TY - BOOK AU - Sargent, Emma. AU - Fearon, Tim. TI - How you can talk to anyone in every situation SN - 9780273735717 (pbk.) AV - BF637.C45 S265 2011 PY - 2011/// CY - Harlow, England, New York PB - Prentice Hall Life KW - Interpersonal communication KW - Conversation N1 - The secrets of talking to anyone with confidence -- It`s all about you -- Conversation basics -- How to build rapport and connect with anyone -- How you can talk to anyone at work -- How to talk to anyone in difficult situations -- When to shut up! -- How to talk when you want to shine ER -