TY - BOOK AU - Bopp,Richard E AU - Bopp,Richard E. AU - Smith,Linda C. TI - Reference and information services: an introduction T2 - Library and information science text series SN - 9781591583653 (hardcover : acidfree paper) U1 - 025.52 PY - 2011/// CY - Santa Barbara, Calif. PB - Libraries Unlimited KW - Reference services (Libraries) KW - Information services ER -