TY - BOOK AU - Lauffer, Armand. TI - Understanding your social agency T2 - Sage human services guides SN - 9781412926539 (pbk.) AV - HV35 .L38 2011 PY - 2011/// CY - Thousand Oaks, Calif. PB - SAGE KW - Social service KW - Handbooks, manuals, etc N1 - Rev. ed. of: Understanding your social agency. 2nd ed. 1984; Includes bibliographical references and index; Where your agency came from and where it`s going -- Concepts, theories, and classifications -- Role-playing and group membership -- Motivation and satisfaction at work -- Agencies, jobs, and careers -- Professionalism and volunteerism -- Organizational culture -- Leadership, management, and governance -- Fundraising and development -- Agency structure and change ER -