TY  - BOOK
AU  - Mulholland, Joan,
TI  - The language of negotiation: a handbook of practical strategies for improving communication 
SN  - 0415060400
U1  - 302.2 
PY  - 1991///
CY  - London, New York
PB  - Routledge
KW  - Communication
KW  - Language and languages
KW  - Speech acts (Linguistics)
N1  - Includes bibliographical references (p. [219]-221) and index
ER  -