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Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist.

Contributor(s): Material type: TextTextPublication details: New York : Routledge, c2009.Description: p. cmISBN:
  • 9780415458535 (hardcover)
  • 9780203887707 (e-book)
Subject(s): DDC classification:
  • 658 EDV
Online resources:
Contents:
Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Central Library General Section 658 EDV (Browse shelf(Opens below)) Available 010860

Includes bibliographical references and index.

Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business.

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