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Values-based service for sustainable business : (Record no. 4667)

MARC details
000 -LEADER
fixed length control field	01024cam a2200229ua 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	120420s2009 nyu b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780415458535 (hardcover)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780203887707 (e-book)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658
Item number	EDV
245 ## - TITLE STATEMENT
Title	Values-based service for sustainable business :
Remainder of title	lessons from IKEA /
Statement of responsibility, etc	Bo Edvardsson and Bo Enquist.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	New York :
Name of publisher, distributor, etc	Routledge,
Date of publication, distribution, etc	c2009.
300 ## - PHYSICAL DESCRIPTION
Extent	p. cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc	Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business.
610 ## - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element	Ikea (Firm)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Service industries.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer services
General subdivision	Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Sustainable development.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Enquist, Bo.
Dates associated with a name	1952-
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/toc/ecip0818/2008021245.html">http://www.loc.gov/catdir/toc/ecip0818/2008021245.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			Central Library	Central Library	General Section	29/08/2014		658 EDV	010860	29/08/2014	29/08/2014	Books