Assessing service quality. (Record no. 29492)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00482nam a22001697a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160127145218.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160127b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781783300594 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 025.5 |
| Item number | HER |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Hernon, Peter |
| 245 ## - TITLE STATEMENT | |
| Title | Assessing service quality. |
| Remainder of title | satisfying the expectations of library customers. |
| Statement of responsibility, etc | Hernon, Peter |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London. |
| Name of publisher | Facet. |
| Year of publication | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii. 218p. : |
| Accompanying material | pbk. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Lost status | Damaged status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Central Library | Central Library | General Section | 28/12/2015 | B.R.World | 5319.68 | 025.5 HER | 029121 | Books |
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